What is your returns policy?
You have to return your order to us within 28 days of receipt in its original, unused condition and with all original tags for a full refund.
How do I return my online order?
Returns are free for customers in the U.K. If you would like to change or return your online order, please complete the form on your delivery note included in your parcel, if you are unable to locate this, you can download it here.
Please use either the loose DPD label included at any DPD drop shop or the Royal Mail label at the bottom right of your delivery note at any post office. Ensure you retain your proof of return.
How do I return my items from overseas?
We can organise your return, including at-home collection, for the price of the original delivery. Please contact us at firstname.lastname@example.org
If shipping yourself, please contact us for the necessary customs documents to prevent delays with your refund.
I have missed the returns deadline, can I still return my order?
If your return is received outside of the 28 days period Cefinn reserve the right to refuse the return. If the return is accepted then a credit note will be offered to the value of the returned items RRP at the time of the return and will be valid for 6 months.
When can I expect to be refunded for my return?
Returns can take up to 7 days to be processed from the date delivered to our warehouse, once processed you will recieve an email confirmation.
What should I do if an item I have recieved is faulty or damaged?
Can I get another returns form if I have lost mine?
Will I be notified when you receive my return?
No, you will not be notified when the return is delivered to our warehouse, please use your return tracking details for updates. You will be notifed via email when your refund has been processed.
Do you do direct exchanges?
We do not do direct exchanges so once your return is processed, our team will refund you and email a link to re-purchase the requested item with free delivery. If you are worried about the item selling out please contact us and we can charge for the exchange before receiving and refunding the return.
How do I request an exchange?
Please tick exchange on your form when returning your order and note item item and or size you would like in exchange. Once we recieve the return we will email you with the invoice to pay for the new item subject to stock availabilty.
Do you carry over my discount for my exchange item?
Yes we do! Once your request is processed we include your previous dicount in the invoice we email you, plus free shipping.
Shipping and Delivery
Which delivery provider do you use?
For UK deliveries we use DPD.
For International deliveries we use DHL.
Can I change the address on my order once it has been placed?
Depending on what stage of fulfillment your order is in, we may be able to amend this, please contact us at email@example.com as quickly as possible.
If we cannot amend this before dispatch, you can change it via the courier when they notify you by text or email that it's on its way!
Can I track my order once it has been shipped?
I have a problem with my delivery, what should I do?
Where do you ship to?
We ship worlwide so please visit our EU webstore if you are from European countries, visit the US webstore for USA and Mexico and for rest of world visit our UK webstore. You can navigate to each store via the dropdown menu on the top left of our site
What payment methods do you accept?
Visa, Mastercard, American Express, Paypal, Apple Pay, Google Pay, Shop Pay, Maestro, Diners Club, Discover
When will I be charged for my order?
You will be charged immediately on completing your order with us.
How do I log into my online Cefinn account?
Go onto our website and click 'Account' on the top right hand corner of the page and enter your details. If your email/password is not recognised it could be that you do not in-fact have an account. (which is OK, you do not need an account to order). Any problems, please contact us at firstname.lastname@example.org
How do I know my order has been placed successfully?
You will recieve an email with confirmation of your order and your order number.
How do I use a discount/promotional code?
On desktop and tablet you will find the promo code box on the right side of the 'My Details' page at checkout, and on mobile expand your order summary to reveal the promo code box.
Can I make changes/cancel my order once it has been placed?
I would like to provide feedback on my recent experience with Cefinn, who should I contact?
The item I want is showing as "out of stock", how do I know if it will be restocked?
Use the 'email me if back in stock' function on the product page to be added to the waiting list for returns. If you aren’t already, we also recommend signing up to our newsletter since we notify our subscribers first when there are new arrivals and deliveries.
Where can I find your sizing information?
Each products actual measurements are available via the Size Guide button on the product page.
How do I wash my garment?
How can I subscribe to the Cefinn emails?
How can I unsubscribe from the Cefinn emails?
You can unsubscribe from our marketing emails by scrolling to the bottom of one we have already sent you and there will be an 'Unsubscribe' button. Click, confirm and then you will be unsubscribed from recieving future marketing emails.