Please note that due to Covid-19 returned packages are being held in quarantine by our warehouse for 2 days before being processed. Thank you in advance for your patience.
If you are not completely satisfied please return your order to us within 28 days of receipt in its original unused condition and with all original packaging and tags still attached.
Cefinn do not yet offer free returns outside the UK except for exchanges. Cefinn can organise the return shipping for you at the same price as the original outbound shipping. If you would like this service please contact email@example.com
All exchanged orders are sent free of additional postage charge. Please note that exchanges can only be made on size or colour. If you would like to exchange for another style, please indicate on the form included with your order and a member of the Cefinn team will be in touch to take payment.
How to Make a Return/Exchange
- Complete the form included with your order indicating what you are returning, the return reason, and if you want an exchange please provide details in the comments/exchange section.
- Include the form in your return order making sure to seal the return securely and to cover any old postage labels.
- Send the return order to Cefinn c/o Torque, Wortley Moor Road, Leeds LS12 4JH UK via a tracked postal service of your choice and with proof of postage. Please note that the return order is the customer’s responsibility until received by Cefinn.
Once received by Cefinn, returns can take up to two working days to be processed. If you have not received a return confirmation email within this time, please contact us at firstname.lastname@example.org and we will investigate further.